Always a great gift to that someone special or just because. You choose how much credit would you like to insert in the voucher, and they choose how they would like to use it selecting one of our treatments.
Give someone a gift of health...They will thank you for it!
Are you a regular client at White Stone Massage? With our packages you save money! Pay upfront and get great discounts.
Want to take a little bit of your massage experience home? Then you can't miss out on the range of products we offer exclusively to you! Ask one of our team members about our products on your next visit, or simply go on our website and shop online to get your product delivered to you at the comfort of your house.
This Place Rocks!
At White Stone, we pride ourselves on not only making you feel great but on finding the cause of your discomfort and helping you to correct it. With highly trained and experienced staff, you can be confident that you are in good hands. Not only will you walk away feeling fantastic but you will also have the knowledge and the tools to keep it that way.
What sets White Stone apart from other clinics is our fresh approach to this ancient healing techniques, and the belief that therapeutic massage has endless benefits for the average person as well as the elite athlete.
Clinic Policies | White Stone Healing Centre
White Stone Healing Centre is committed to providing a safe, professional and therapeutic massage experience to our clients and safe, respectful and equitable working conditions for our practitioners. In order to assist us in providing this, we have the following policies:
All treatments length include a 3-5 minutes Consultation prior to the massage and the time that the client uses to undress and dress up.
We MUST keep records of all our clients' information and description of their treatments. For this reason, every client has to fill out a Client Form and sign this document, which will be kept at the clinic. The personal information collected is only used by White Stone Healing Centre for the purposes defined at the time of the collection or a use that complies with these purposes. We do not share your information with any third parties unless the clinic is requested by the health insurance audition.
Late & Missed Appointments
Please arrive for your appointment 10 minutes prior to your allocated time. This allows you the time to fill out the appropriate client form, and prepare for the service. Late arrival may result in a shortened session time in order that we can accommodate appointments following you (back-to-back). Missed appointments will result in a $35 AUD therapist fee & pre-payment for any subsequent appointments that might occur in order to secure your booking. If a client was given a Gift Certificate and miss the appointment the voucher will immediately be cancelled and a $35 AUD therapist fee will also apply. Late or missed appointments exclude others from receiving treatment and inconvenience both the therapists and other clients who were unable to book the session time.
If a client cannot keep an appointment with us, it is expected that notice is given 12 hours before by calling the centre and speaking with one of our friendly staff members or leaving a voice/text message. Failure to give notice will result in pre-payment for any subsequent appointments that might occur in order to secure your booking unless there are extenuating circumstances. White Stone Healing Centre also reserves the right to charge a therapist fee of $35 AUD if less than twelve hours notice is given. If a client was given a Gift Certificate and cancels the appointment in less than four hours prior to their session the voucher will immediately be cancelled and a $35 AUD therapist fee will also apply.
On Public Holidays, a 15% surcharge will be applied to all massages prices.
No refunds will be given for deposits, prepayments or gift vouchers when cancellations with less than four hours notice prior to your booking (24 hours during peak season) occurs. The owner reserves the right to make the final decision on this policy. Additional (prepayments and securing appointment times). When using a gift voucher, any service beyond 30 mins or back-to-back bookings will require a gift voucher number to secure your appointment.
Packages are not refundable, neither transferable.
Massage is generally safe for most pregnant women. However, the safety of massages in the first trimester has often been an area of controversy. Because of this, White Stone Healing Centre reserves the right to refuse to give pregnant women a massage until after the first trimester (12 weeks).
The client understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment. These policies have been adopted to ensure that the professionalism and ethics of our clinic are respected, and to ensure your scheduled service is a stress-free and relaxing experience.
If you have any questions about our policies, please contact us on 07 5535 7500.
Health Rebates available
American Express, Visa, Mastercard, Eftpos excepted